Looking back through the retailing forum, there are quite a few topics that cover what I am about to ask. I thought I would bring it back considering it has been some time since those topics were posted and could probably use a refresher on experiences people have had more recently.
So the topic is instilling specialty coffee culture in a place where, for now, the highest standard is Starbucks.
I have a myriad of questions: for example turning the following into a positive situation for your shop
"Where is your milk and sugar?"
"Can I have a 20oz latte?"
"Why must I wait for my coffee?"
"Why are there several types of coffees being offered?"
Do you hold public cuppings?
How do you explain pricing?
etc., etc., etc.,
Basically, I would love to see is comments, suggestions, discussion on how people are succeeding/failing at sticking to what they want to offer. And doing so while building a customer base.
I know this is broad, but I left as such purposefully.