Time and motion studies touted at Starbucks

the business of coffee houses

Time and motion studies touted at Starbucks

Postby Marshall on Sat Aug 08, 2009 11:17 am

They call it "lean" Japanese techniques, but it's really the industrial engineering technique of time and motion studies that efficiency experts have applied for many decades to assembly lines. As the WSJ reports (8/4/09):
Under a new initiative being put into practice at its more than 11,000 U.S. stores, there will be no more bending over to scoop coffee from below the counter, no more idle moments waiting for expired coffee to drain and no more dillydallying at the pastry case.

Starbucks says the efforts are already helping its bottom line, as shown by quarterly results last month that beat analysts' expectations. Still, some baristas fear the drive will turn them into coffee-making automatons and take away some of the things that made the chain different.

Full story here (don't know for how long): http://online.wsj.com/article/SB124933474023402611.html
Marshall Fuss
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